Reads every review, drafts replies in your operator voice, and surfaces what actually needs your attention.
Ava sits on every guest channel you care about. Google, Yelp, Tripadvisor, DoorDash, Uber Eats. When a review comes in, Ava drafts a reply that sounds like the operator wrote it on a slow Tuesday. When a sentiment trend starts before guests notice, Ava puts it on your morning briefing.
Three jobs Ava owns
Replies that sound like you
Trained on your past replies and your brand voice. Reads more like the owner than a chatbot.
One feed across every channel
Google, Yelp, Tripadvisor, DoorDash, Uber Eats, Resy. One place to triage, one click to reply.
Catches sentiment before it shows
When the same word starts appearing in reviews, Ava flags it. You hear "the new server is rude" three days early.
What this looks like in real service
Drafts overnight replies
Every review from the last 18 hours has a draft reply in your inbox. Approve, edit, or skip.
Sentiment summary
"Service was the strongest theme this week. Ambience dropped 11 points — three guests mentioned the music." Sent every Monday.
Escalates the ones you cannot delegate
A 1-star with a name attached, a food safety mention, a regular who is unhappy. Ava holds these for the operator personally.
- Posting marketing content to social. Use a marketing tool for that.
- Generating fake or paid reviews. Ava only handles guest-initiated reviews.
- Running guest loyalty programs.
Questions about Ava
Only if you turn on auto-reply, and even then only for 5-star reviews. Anything 4 stars or below requires operator approval.
It reads your last 50 to 100 replies across channels and builds a style profile. You can also drop in a brand voice guide.
Ava drafts the platform-specific dispute language and queues it for one-click submission. Most fake reviews get pulled within a week.
Put Ava to work in 30 minutes.
Connect your POS, hand Ava the keys, and have your first results before the next shift ends.